At Traveller Helpline, we are committed to ensuring a hassle-free shopping experience. Please review our Cancellation and Refund Policy for details on how we handle cancellations and refunds.
Cancellation Policy
Order Cancellation by Customer
- Customers can cancel their order within 24 hours of placing it, provided it has not yet been shipped.
- To request a cancellation, please email us at travellerhelpline@gmail.com with your order number.
- If the cancellation request is approved, the full amount will be refunded to your original payment method.
Order Cancellation by Us
We reserve the right to cancel an order under the following circumstances:
- The product is out of stock.
- Payment could not be processed.
- Incorrect or incomplete shipping information was provided.
In such cases, you will be notified via email, and a full refund will be issued.
Refund Policy
Eligibility for Refunds
Refunds are applicable under the following conditions:
- The item received is defective or damaged.
- The wrong item was delivered.
- Cancellation requests made within the allowed timeframe.
Refund Process
- Contact us at travellerhelpline@gmail.com with your order details and reason for the refund request.
- Provide photos or other evidence for defective or incorrect items, if applicable.
- Once approved, refunds will be processed within 7-10 business days.
Refund Method
Refunds will be credited back to your original payment method. Depending on your bank or payment provider, it may take additional time for the amount to reflect in your account.
Non-Refundable Items
The following items are not eligible for refunds:
- Items on sale or clearance.
- Personalized or custom-made products.
- Products that have been used, damaged, or altered by the customer.
Return Shipping Costs
- For defective or incorrect items, we will cover the return shipping costs.
- For other reasons, the customer is responsible for return shipping expenses.
Contact Us
If you have any questions about our Cancellation and Refund Policy, please reach out:
- Email: travellerhelpline@gmail.com
We appreciate your understanding and are here to assist you with any concerns. Thank you for shopping with Traveller Helpline!