At Traveller Helpline, we strive to provide a seamless shopping experience for our customers. Please review our Shipping and Exchange Policy to understand our procedures and commitments.
Shipping Policy
Order Processing
- Orders are processed within 1-3 business days after payment confirmation.
- You will receive an email with your order details and a tracking number once your package is shipped.
Shipping Methods and Delivery Times
- Standard Shipping: Delivery within 5-10 business days.
- Expedited Shipping: Delivery within 2-5 business days (available at an additional cost).
- Delivery times may vary depending on your location and external factors such as weather or holidays.
Shipping Charges
- Shipping costs are calculated based on the weight of the items and the destination address.
- Free shipping is available on orders above [Insert Amount] (if applicable).
International Shipping
- We offer international shipping to select countries. Additional customs duties and taxes may apply, which are the customer’s responsibility.
Exchange Policy
Eligibility for Exchanges
We accept exchanges for the following conditions:
- The item is defective or damaged upon delivery.
- The wrong item was delivered.
Conditions for Exchange
- Items must be in their original condition, unused, and with all tags and packaging intact.
- Exchange requests must be made within 7 days of receiving the product.
How to Request an Exchange
- Email us at travellerhelpline@gmail.com with the following details:
- Order number
- Reason for the exchange
- Photos of the item (if applicable)
- Once approved, we will provide instructions for returning the item.
Exchange Shipping Costs
- If the exchange is due to our error (e.g., defective or incorrect item), we will cover the return shipping costs.
- For other exchange reasons, the customer is responsible for shipping costs.
Non-Exchangeable Items
The following items are not eligible for exchange:
- Items on sale or clearance.
- Personalized or custom-made products.
- Used or damaged items (unless received in such condition).
Contact Us
For any questions or concerns regarding shipping or exchanges, please contact us at:
- Email: travellerhelpline@gmail.com
We are committed to resolving any issues promptly and ensuring your satisfaction. Thank you for shopping with Traveller Helpline!